L2 IT Support Engineer (Limerick)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Salary Description:
Competitive Salary Offered,.
PFH Technology group
Job Ref:

PFH Technology Group are looking for an L2 IT Support Engineer to join our growing team on a permanent basis.

IT Support Engineer – Level 2
Location: Limerick
Experience: 4 years+

Duties & Responsibilities:
• As part of this team you will be responsible for monitoring customer’s IT infrastructure.
• You will be responsible for identifying issues and taking preventative action to ensure business continuity for our customer base.
• In addition to this you will be a point of escalation for Level 1 engineers, working with the support team to ensure all issues are resolved quickly and efficiently.
• The range of products includes but is not limited to Microsoft, HP, IBM, Cisco, Symantec, Citrix and VMWare.
• Reporting to the Head of Enterprise Managed Services, you will be responsible for providing technical services and support for a variety of high-end clients across a full range of technology systems provided by PFH.

Skills and Experience Required:
• A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services
• A minimum of 4 years of experience in both remote and on-site support
• Desktop Support- supporting, troubleshooting
• Desktop & Remote Admin- Administering
• Supporting all levels of Windows Server from 2003 to 2012
• Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008
• Providing support for the Citrix, Exchange, Hyper V and VMWare Environment.
• Providing Hardware and software support to our Enterprise customers
• Daily support for all backup related issues ensuring a timely resolution
• Consulting with 3rd party companies when issues needed to be escalated
• Working with all levels of Windows OS from Windows 7 to 8.1
• Working with 3rd level support on projects which include Office365.
• Successfully helping users to migrate to Office365 and solving any related problems.
• PC Support, Hardware troubleshooting, Windows 10.

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway

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Contact Details:
PFH Technology group
Tel: 01
Contact: Melissa Connolly - PFH Tech

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