IT Product Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Key Responsibilities

Remote commissioning of customer sites in conjunction with the site based installation teams.
Providing technical support and diagnostics to Engineers and other site based employees around the UK with a view to resolving as many system faults remotely as possible.
Provision of remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functionsJob Description

To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.
To provide 'go live' support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines
To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site
Provide head end application level support to the IT team who are responsible for the ARC infrastructure
Provide technical reference services (i.e. technical manual lookup) to field based engineers on a range of 3rd party Access Control, CCTV, Intruder Alarm, Intercom and Fire Systems.
To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera.
To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418
Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
To provide clear, well written technical documentation for a variety of purposes.
To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
To maintain accurate and timely records of all technical issues in the company fault recording system.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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