Job Title: IT Support Technician

Role Type: Permanent
Location: Dublin

Overview:

Our client based in Dublin is looking for an IT Support Technician. This role is responsible for monitoring, maintaining, and upgrading the computer systems and networks. You will be expected to be responsible for installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems where required. This role will oversee the smooth running of computer systems and programs whilst ensuring users get maximum benefits from 1st and 2nd level support.

Key Responsibilities:

 Provide 1st and 2nd level support for staff
 Install and configure computer hardware operating systems and applications
 Monitor and maintain computer systems and networks
 Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
 Troubleshoot system, diagnosing and solving hardware or software faults
 Replace parts as required
 Provide support, including procedural documentation and relevant reports
 Follow diagrams and written instructions to repair a fault or set up a system
 Support the roll-out of new applications and/or infrastructure upgrades
 Set up new user's accounts and profiles and deal with password issues
 Respond within agreed time limits to call-outs
 Work continuously on a task until completion (or referral to third parties, if appropriate)
 Prioritise and manage many open cases at one time
 Establish a good working relationship with staff and other professionals, such as software developers, network technicians, system administrators
 Test and evaluate new technology
 Conduct electrical and safety checks on computer equipment

Experience Required & Qualifications:

 At least 1 year of experience in a similar role
 Strong customer care experience
 Flexible in approach, capable of prioritising numerous work streams
 Excellent planning, organisation, and administration skills
 Minimum 4 (Level 3 qualification or equivalent) Maths and English education
 IT related qualification is desirable

Key Skills & Personal Attributes:

 Ability to think logically
 Proven problem-solving skills
 Ability to work well in a team
 Ability to prioritise your workload
 Demonstrated ability to communicate and influence credibly and effectively at all levels of the organisation, including executive level
 Excellent verbal and written communication skills
 Keen attention to detail and adherence to procedures and deadlines
 Computer skills including Excel / Word / Outlook - Intermediate level is a minimum
 Natural relationship builder with integrity, reliability, and maturity
 A positive, can-do attitude
 An inquisitive curious mind
 Ability to take ownership and deliver on own tasks
 Good time management skills

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