Main objective:

You will be responsible for resolving escalated service requests within defined SLA's

Identifying and implementing automation opportunities and areas for service delivery improvement

Mentoring of and knowledge transfer to L1 and L2 Engineers and the scoping, design and architecting of technical solutions for client projects

Documentation of processes and systems

Technologies needed:

Microsoft Azure, Azure AD, Intune, Autopilot, Hybrid environments

Windows 7-10

Microsoft Server platforms - 2008-2019

Microsoft Office Versions and Exchange 2007-2016 / Office365

Hyper-V / VMware

Networking Infrustructure - Router ,Routing, Firewalls, VLAN, WLAN, QOSS

Cybersecurity platforms: Anti-virus, DNS Filtering, Vulnerability management, Encryption/end point management, MDR

Anti-spam, MFA, ATP, Email archiving

SharePoint & OneDrive for Business

VoIP troubleshooting and configuration management

If you feel that you fulfil the above qualifications please apply today with your CV. If you have any further queries please contact Mark Kelly at FRS Recruitment.

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