itContracting are currently seeking applicants for an IT Delivery Manager. This is a permanent position located with our client in Carlow (hybrid/remote options available)
Responsibilities:
- Is responsible for, oversees, and evaluates the overall delivery of the team and acts to address issues when necessary.
- Coordinates development effort across the teams, based on a preliminary prioritization and business impact analysis.
- Coordinate testing effort across multiple Delivery Teams, using best practices and methodologies.
- Coordinates the communication with stakeholders and user groups to keep them informed of outages, resolutions, and known issues.
- Creates and maintains the development framework that can be followed by any delivery team involved in CRM Support activities.
- Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team.
- Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation, and learning.
- Identifies and addresses skills gaps in the team that may impact its ability to meet business needs.
- Conducts regular reviews of each team member’s plan and ensures the team member is progressing and addressing skill development needs.
- Provides consistent communication and visibility to the relevant CRM stakeholders.
- Will serve in a Scrum or Kanban Master role.
- Manages Support Knowledge Base and documentation of customization going to production.
Requirements:
- Bachelor’s degree in computer science preferred, or relevant technical experience
- Has 5+ years’ experience in an IT field, or equivalent relevant work experience
- Experience in CRM solutions, Salesforce.com, highly preferred
- Experience in Support delivery, and relevant framework, is preferred
- Software development or technology background with strong knowledge of relevant technical disciplines (Salesforce.com)
- Demonstrates understanding of Agile/Lean leadership principles, proficient in agile team development as well as awareness of team training opportunities
- Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful
- Able to effectively coach and mentor, and identify and address skills needs and gaps
- Displays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language
- Demonstrates the ability to champion change and support teams through change
- International Travel required (US) – approximately 10 - 15 % per year.
Beneficial Skills:
- Recognized Salesforce Platform Certification
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information, please apply here or contact Alison Gleeson in itContracting directly.
Eirevo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Eirevo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Eirevo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Eirevo / itContracting.
Ref: ITC4065
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