Due to continued expansion of eir evo we are now seeking to recruit a Level 2 Support Engineer that will become an important part of the team in an evolving and exciting environment.
eir evo offers unrivalled delivery in the design, supply, implementation and support of organisations’ IT infrastructure with over 400 employees operating out of offices in Dublin, Cork, Waterford and Auckland.
We have two permanent positions available (1 x Waterford, 1 x Dublin)
Required Skills
- Working in a growing remote dedicated customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO 20000
- Ensuring adherence to critical SLAs at all times
- Remote desktop support for end users of varying skill levels
- Hardware troubleshooting
- Ms Office Troubleshooting and Support
- Level 2 fault finding with escalation to Third line and external 3rd parties when required.
- Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
- Provisioning accounts and equipment
- Manage File Permissions and Access Rights
- Technical Knowledge of Active Directory
- Configuration and Support of Mobile Devices
- Maintain, build and contribute to documentation
- Printer Troubleshooting Level 1 and 2
Beneficial skills and experience
- 3 years Working in a Technical support environment
- MS Office Support – 2nd Level
- Office 365 experience advantageous
- Strong Customer Services
- Excellent communication and interpersonal skills
- Flexible for shift working covering 08:00hrs to 18.00hrs
- Microsoft Specialist Certification in Windows Desktop Support
- A Microsoft MCP for Client or Server OS
- Comptia A+, Net+
- Full Driver’s License
Key Competencies:
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organising
- Attention to detail
The Candidate
- Approachable, flexible individual who excels under pressure
- Strong troubleshooting and communications skills are an absolute necessity
- Conscientious, trustworthy, and capable of delivering on tasks with little direction
- Capable of adjusting their approach for the varied customers supported
- Process oriented with great attention to detail
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link.
eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.
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