Ergo are seeking an IT Helpdesk Engineer for a permanent role in Dublin 15. As an IT Helpdesk Engineer you will provide 2nd level/escalation/field support to a diverse client list remotely and on-site.

You will also support the implementation of client infrastructure projects working with both cloud and to a lesser-extend on-prem solutions.

This roles offers genuine career progression with a career path to IT Consultant and excellent communication skills are required.

This is an enjoyable environment with strong salary plus benefits including company vehicle, mobile phone, laptop and pension.

What will you do?

* Provide 2nd line expertise, guidance and support for a range of infrastructure solutions including cloud-based managed services, on-premise server solutions, backups and storage
* Support desktop applications including Microsoft 365
* Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, and Microsoft desktop applications
* Installation and configuration of servers (physical and virtual). Desktops, laptops, and infrastructure hardware
* Active Directory users and computers management
* Interaction with project teams to facilitate new systems and upgrades
* Apply information security in accordance with the established team policies, procedures and work instructions
* Maintain and develop professional skill set through ongoing certification

You should have the following experience:

* 2+ years experience in a similar role (Systems Administrator, IT Engineer, Field Engineer, IT Consultant) ideally in an MSP or similar
* Microsoft stack including M365 and Azure
* Deployment tools (SCCM / Intune / WSUS or similar)
* Windows Server Admin including Active Directory and Exchange
* Network support
* Professional certifications such as MCSA, MCSE, VCP, Azure, Office 365 an advantage

Email me jobs like this