* Answer calls from customers and ensure the necessary information is obtained to log tickets correctly
* Triage tickets as required and advise senior staff and management if escalation needed
* Ensure own tickets are closed in a timely manner, escalate as necessary to ensure customer requirements are met
* Participate in projects as required, these will also form part of professional development
* Maintain good customer communication and updates for all tickets and projects
* Log all time correctly to ensure our reporting is accurate.
* Constantly engage in own professional development
* Complete projects in allocated time
* Perform onsite activities as required
* Mentor and coach more junior members of staff as required
* Participating in continuous improvement in our Ways of Working and propose improvements where appropriate
* Develop and maintain IT systems documentation
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