Technical Support Analyst required for global organisation in Dublin. Our Client is a market leader providing software solutions to the Life Science sector. This role will be client facing, interacting directly with global end users so excellent communication skills is a must for this position. This is a career making opportunity for an ambitious person to gain invaluable training and develop a career in enterprise software.

 This role can be done fully remote or hybrid in office / remote as needed

 Salary 35 – 40K + benefits

 Responsibilities

• Direct end user support to help users resolve technical issues
• Management of client ticketing systems and email box
• Escalation of issues to Tier 2 and Tier 3 support team as needed
• Ensure agreed SLA’s are met and adhered to and that the client is kept updated
• Add resolutions into a knowledge base
• Provide ad-hoc training to end users where required.

 Requirements

• 2+ years of experience providing technical and/or application support
• Confident dealing with issues and be able to relate back to customers in a calm and focused manner.
• Excellent problem solving, analytical and troubleshooting skills.
• Working hours are European business hours - 8am to 4.30pm.

Excellent written, spoken and interpersonal communication skills