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Microsoft Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€35,000 to €40,000 per hour
Salary Description:
€35000 - €40000 per hour
itContracting - An Evros Company
Job Ref:

Due to continued expansion of Evros Technology Group, we are now seeking to recruit an experienced Microsoft Desktop Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.

The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.

This is a 3-month position based in Cork or Dublin. 

Key Responsibilities:

- Learn the clients migration tasks, processes and procedures
- Draft and refine the deskside elements of the runbook
- Test account device migration
- Train additional deskside resource on user migration and device migration

- Create the user documentation – describing for the EU

- How to migrate their devices (Chromebook, iPad, iPhone, Android) – for those interested in self-serve
- how to log in to new environment
- checklist of applications to validate

- Perform PoC migrations  

- Migrating devices
- Managing/triaging and resolving the incident tickets
- Trouble shoot issues that arise during migration

- Assist with planning the user migration phases

- Perform End User migrations

- Migrating devices
- Managing/triaging and resolving the incident tickets
- Trouble shoot issues that arise during migration


- 2+ years Working in a technical support environment (required)
- Application Support – 2nd Level
- Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 2 support
- Office 365 and Virtualization experience advantageous.
- Customer Services, Call Handling

It would be preferred if the candidate had one of the following accreditations and experience

- Microsoft Specialist certification in Windows 10
- A Microsoft MCP for Client or Server OS
- Comptia A+
- Comptia Net+

Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

For more information please apply here or contact Kate Maher or Michal Gawronski in Evros to discuss further.

Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.

Contact Details:
itContracting - An Evros Company
Tel: +35314396824
Contact: Kate Maher

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