Telco Technical Support Remote Ireland

I am working with a leading Telecommunication company that specialise in VOIP technology. They offer best in class cloud-based phone applications to SME's. This opportunity is ideal for someone coming from a telecommunication background who wants to move forward in their career.

Key Responsibilities:

* Handle the incoming helpdesk request via phone/email
* Offer assistance to existing client with account setup and ongoing changes.
* Understand and resolve various issues the client can have.
* Keep track of all support requests using the helpdesk ticketing software

Ideal candidate Background:

* 5 years' experience in technical support in IT or online software support.
* Certification in computer networks, CCNA or equivalent.
* Excellent verbal communications skills and phone manners.
* Excellent verbal and written English.
* Experience in Telecom, PBX or VoIP

Remuneration:

* Health Care
* Bonus
* Full Remote in Ireland
* Certifications paid for

For more information please contact Peter Raine Reperio Human Capital 015713966

Reperio Human Capital acts as an Employment Agency and an Employment Business.

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