VOIP Technical Consultant required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full-time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

This role will suit L3 Support Engineer who wants to broaden out his/her skills into professional services. The consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical requirements, consulting with technical teams about capabilities, and supporting business sales teams and partners on proposals.

Responsibilities

·        Provide product support to partners and internal stakeholders

·        Work with the development team to deploy new services and integrations

·        Perform technical development for bespoke solutions as part of a design and development framework

·        Provide accurate and timely management information

·        Attend meetings with potential Clients to ascertain technical requirements

·        Provide technical solutions in a professional manner and to agreed timeframes

Requirements

·        Strong tech knowledge of TCP and UDP over IPv4 and an understanding of IPv6.

·        Familiar with protocol analysis tools such as Wireshark

·        Comfortable working with hosting technologies based on Linux based server systems

·        Experience of technical requirements gathering for solution building

·        Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)

·        Full EU drivers license

Remuneration

·        Starting salary of 40-50K

·        Pension

·        50% remote working

·        Education Assistance

Excellent career progression