Strong working knowledge of MS O365 Skype For Business product
Emphasis on end-end feature functionality & end user troubleshooting
Experience successfully operating in Level 1/Level 2 IT support roles
Experience working to target SLAs in a busy support environment
Knowledge of broader MS O365 product set & feature functionality &/or previous experience supporting these services a distinct advantage
Strong verbal & written communications
Experience working in a direct customer facing role
Professional work ethic & personable demeanour
