The Job

Spector are seeking an energetic Junior Network Engineer who is looking to make the next step in their IT career. We offer a great place to work and a focused environment in which you will be expected to develop your skills and offer an education and certificate path to help you turn these skills into certifications.The role will be based in Spector HQ and will involve traveling to different client sites.  In reward for your hard work we offer a set of fast track salary reviews that are commensurate with your performance industry certifications. This position requires a person who likes working on sites, working with people and is a self-starter with the ability to manage their own time and prioritise their workload accordingly.

The Company

Spector is a provider of Managed IT Support Services and Solutions to the SME sector in the greater Dublin region.  We provide fully outsourced IT management, cyber security and continual improvement programmes to our clients. We are proactive by nature and employ the best and most recent technology solutions to give us the competitive edge.

Full-time Permanent Position

Duties and Responsibilities

The following are the daily duties and responsibilities expected for this role.  

·         Oversee tickets in queue for custom sites and ensure tickets are managed to meet SLA’s.

·         Responding to Service calls onsite for multiple Dublin based clients.

·         Installation and upkeep of various networking equipment.

·         Resolution of issues and problems as they occur.

·         Develop and maintain a detailed knowledge of Spector products and services.

·         Report to clients and attend weekly, monthly and quarterly service reviews.

·         Maintain accurate documentation of client setups.

·         Maintain customer service, perception, and satisfaction.

·         Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

·         Other Ad-hoc duties as required.

Personal Traits

To perform this job successfully, an individual really needs to possess the following personal traits:

·         Excellent communication skills. Most of the job is dealing with people at different levels of organisations and clear communication is essential – both verbal and written.

·         Self-starting, self-motivating and seeks out improvement opportunities for clients.

·         Ability to review and prioritise work effectively.

·         Ability to learn quickly – we provide a training programme that requires self paced learning. This is a key component in the job and your ability to progress your career quickly.

·         Exceptional customer service and client relationship management.

·         Self-motivated with the ability to work in a fast moving environment.

·         Full clean driving license with own transport.

Technical:

Experience with some of the below would be beneficial

·         Windows server environments

·         Windows desktop environment

·         Virtualisation

·         Networking

·         Firewall

·         Switching

·         VoIP

·         Office 365

Education & Qualifications:

·         Minimum 2 years’ experience in a similar field

·         3rd Level Diploma/Degree would be beneficial.

·         Proven track record of learning with industry led certifications (at least one of the following is a requirement - any of the following CCNA, Comptia + or MCITP, MCSA.

·          

Salary:

Depending on experience, qualifications mix.

Training and certifications path provided.

Company bonus structure.

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