IT Helpdesk Support Engineer
Dublin 3
€Negotiable DOE Plus 20 Days’ Holiday + Public Holidays
Our client provides professional IT support for businesses ranging from SMEs to large companies. They have a reputation for meeting the highest standards of reliability based on expertise, customer commitment and a thorough understanding of their customer's needs. An opportunity has now arisen for an IT Helpdesk Support Engineer to join their team.
For this role, our client is looking for an IT helpdesk support engineer with a track record of dealing with helpdesk support queries using remote tools to help drive their company forward. You’ll benefit from training and excellent career progression prospects.
You will be responsible for dealing with helpdesk support queries, using remote management software, and perform PC/server setups. You’ll carry out occasional installations on-site, as well as the configuration and maintenance of all client hardware. This will include servers, computers, laptops and printers etc.
As an IT Helpdesk Support Engineer, you will also install, configure and maintain client software, such as MS Office Suite, and communication equipment, including switches, routers, firewalls and mobile devices.
Your other duties will include:
- Problem solving and troubleshooting issues on-site and remotely
- Customer account management
- Training and transferring knowledge to clients
- Managing and communicating with third party vendors
To be considered, you must have:
- Experience in a helpdesk support or field engineering role, dealing with in house and on-site installations, configurations and the maintenance of client hardware
- Experience of using remote management tools
- Basic knowledge of MS Exchange, Office365
- PC/laptop repair, setup and configuration experience
- Mac repair, setup and configuration experience
- Server repair, setup and configuration experience
- Server administration experience, including 2003, 2008, 2012, SBS 2003 and 2011
- Knowledge of firewalls, routers, switches and remote access servers
As an IT Helpdesk Support Engineer, you must have excellent interpersonal and communications skills, both written and verbal. Strong problem solving and troubleshooting abilities are also key.
A degree (or equivalent) in computer science or another technically-related subject would be beneficial.
To apply for IT Helpdesk Support Engineer, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: IT Helpdesk Support Engineer, IT Support, Helpdesk Engineer, IT Support Engineer, Windows Server, MS Exchange, Firewalls, Routers, Switches, IT Support Engineer, IT Support Technician.
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