Position: Application Support Analyst

Reporting To: IT Manager           

Purpose of Position:     

Our client is a 3rd level College based in Dublin City Centre. They are currently recruiting for an experienced Application Support Analyst to join their IT Team.

Primary Responsibilities:

·         Support, maintain and develop College Learning Environment.

·         Develop and support collaboration platforms utilising Office 365 applications such as         SharePoint Online, OneDrive and Office Web Apps.

·         Work closely with application users, development team and 3rd party vendors to identify and fix application issues

·         Work closely with users to plan, test and rollout fixes to systems and applications

·         Work closely with the development team on application integration.

·         Work closely with departments to identify business needs.

Skills and Knowledge:

·         Must have 3 + years working in an Application Support Role

·         Must be comfortable running scripts and vendor fixes in both Windows and Linux environments

·         Must be extremely technically minded and have the ability to identify a technical solution to a business requirement.

·         Experience working with Sharepoint and/or Dynamics CRM desirable but not essential

·         Must have excellent communication and collaboration skills

·         Excellent time management and planning skills

·         Excellent technical documentation skills.

·         Must be highly motivated to initiate new ideas as well as to own and drive projects to completion

Qualifications

·         A third level computing qualification is essential

Key Relationships:

·         IT Helpdesk

·         IT Development Team

·         IT Infrastructure Team

·         Business Owners

·         Vendors