Due to continued expansion of Evros we are now seeking to recruit a candidate that endeavours to become an integrate with and improve our team, working in an evolving and exciting environment.
* Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000
* Work with technical experts and business managers to support and when appropriate input into recommendations to optimise client solutions
* Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000
* Investigation and Diagnosis - establish failing component, confirm impact, identify any events that may have been a contributing factor
* Resolution and Recovery, reducing impact were possible
* Escalation point for other ICT teams
* Coordinate other ICT teams or 3rd parties where required
* Provisioning of Servers and Storage
* Provide On Call Support in a rotating team
* Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management
* Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance
Qualifications
Qualifications listed below are preferred and but not required
* Microsoft Certified Solutions Expert (Windows Server 2008/2012)
* Citrix CCA
* VMware Certified Professional
* Cisco Certified Network Associate (CCNA)
* HP ATP - Storage Solutions V1
Experience
Desired but not required
* 5 years' experience working in a busy managed services environment
* 3 to 5 years' experience supporting corporate virtual environments
Required Skills and Knowledge
* Excellent communicator, comfortable managing the expectations of senior technical staff as well as senior management
* Proven WinTel, Virtualisation and storage experience
* An understanding of networking to be capable of identifying network issues
* ITIL knowledge and experience
The successful candidate
* Has a flair for technology and enjoys problem solving and rising to challenges
* Enjoys working with teams and liaising with multiple stakeholders
* Can provide technical leadership to team mates
* Demonstrates great determination in resolving complex issues and closing out projects
* Is comfortable at handling major incidents and providing leadership and input into resolution
* Is customer focused and deadline oriented in an SLA driven environment
Ref: ITC1519
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For further information please feel free to contact us or apply here to us. Your application will be treated in the strictest confidence.
itContracting is Ireland's key provider of IT Contract and Permanent Professionals.
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