Infrastructure Engineer

The Role

As an INFRASTRUCTURE ENGINEER at Computer Technical Services you will join an innovative and technically challenging area supporting our client’s sites. We will provide you with training and support to equip you with the skills to make a real difference to the success of the company and its clients.

Key Responsibilities

Ensure effective on-going support for all ICT Infrastructure systems in use by our clients, ensuring that the service provided to users is the highest possible within the resources available

Develop system specifications, technical implementation plans and coordinate installation projects

Ensure effective on-going support for all ICT Infrastructure systems in use by the our client, ensuring that the service provided to users is the highest possible within the resources available

Manage day to day issues with suppliers to ensure efficient support and value for money is provided, escalating issues as appropriate.

Provide input into ICT projects and the preparation process for services from third party suppliers.

Will be responsible for performing, planning and managing changes to network while adhering to strict change control processes.

Effectively communicate complex technical issues with sensitivity to diverse audiences

Document standards and operating procedures, and act as a technical resource to the IT staff and systems users

Consult on technical issues, identifies and escalates risks and issues

Contribute to process improvement approach

Demonstrate commitment to continuous professional development

Work as part of a team across time zones

Required Qualifications, Knowledge & Experience

·         Excellent knowledge and Certification of Microsoft and VMWare

·         Third level IT related degree

·         Minimum of 3 years relevant experience in a similar job.

·         Implementation and operational support of network environments

·         Expertise required: CISCO OR HP networking (Certified to CCNA or similar)

·         Communicate and present effectively at various levels.

·         Strong written and oral communication skills

·         Knowledge of IT concepts, strategies, and methodologies

Desired Qualifications, Knowledge & Experience

·         Evidence of customer / client interaction

·         Evidence of continuous personal and professional development

·         Good working Knowledge of VMware and VDI implementation