No agencies to contact NetSpeed please.
Network Support Engineer:
Providing Microsoft Server, Office365 and SonicWALL technical support to clients including maintenance, support and installation of hardware/software/networking equipment both on client sites and in-house.
Should enjoy working closely with clients, problem solving and be willing to take responsibility for client support issues within a team environment.
A strong, professional customer service attitude is essential.
Working hours are 9-5.30pm Monday to Friday but as we are a service orientated organisation availability for rostered out of hours support is expected. Some flexibility is expected to meet the demands of our clients.
Provide pre sales support for sales.
Must have clean full driver’s license, own car preferable.
Skills:
- Good troubleshooting skills essential in order to resolve client issues.
- Good communication skills in order to explain solution to clients.
- Good documentation skills – ability to record accurately details of work carried out and time record keeping.
- Enjoy problem solving and finding solutions.
- Strong, professional customer service attitude.
- Positive work attitude - enthusiastic & self-motivated
Qualifications/Experience:
The ideal Candidate must have relevant industry related qualifications and at least 2 years field experience supporting and implementing Microsoft Technologies:
- Microsoft Server 2012/2008/2003
- Microsoft Exchange 2013/2010/2007
- SBS 2011/2008/2003
- UTM firewalls (preferably SonicWALL)
- Knowledge of backup solutions
- Windows XP and Windows 7
- AV products
Profile:
NetSpeed was founded in December of 2002 with a view to delivering High Speed Internet to Guests in Hotels and public areas. The company quickly evolved into a full IT services company and has enjoyed considerable success over the past 12 years winning contracts with hotels to deliver Guest Internet access over wired and wireless infrastructure.
In addition NetSpeed has established a reputation as a reliable, efficient and customer focused IT services Support Company and counts over 160 companies in its customer base.
NetSpeed has extensive experience in the wireless, wired and voice environments, delivering hardware and software solutions to companies of every size from Greenfield start-ups to supporting established clients.
NetSpeed supplies, installs, configures and supports leading brands such as APC, Aruba and Avaya, Microsoft, Dell, HP, Symantec, SonicWALL, Barracuda and VMware to meet its customers’ requirements with tailored solutions.
NetSpeed's philosophy is to become the client's partner in everything that is IT related to ensure the client gets the solution that is best suited to their specific needs.
