This is a permanent key position within our support function.
(1st/2nd Line In house Customer Support Specialist)
The successful candidate will assist in the provision of support to FutureRange customers in a busy helpdesk environment. Excellent communication skills are a must have and experience of working in a similar environment is a big advantage.
Company Information
FutureRange Ltd, established in 1995 and the first Citrix Gold Solutions Advisor in Ireland provides business technology solutions and support. We are specialists in the virtualization of applications, desktops, servers, and storage to optimize security, improve availability and reliability, and increase manageability.
Primary position responsibilities will be:
Ø Provide telephone, remote and email support to FutureRange customers
Ø Logging calls, diagnosing and troubleshooting hardware, network and software issues
Ø Provide support to Citrix product suite infrastructures
Ø Monitor remote backups and systems
Ø Meet Service Level Agreements obligations
Ø Delivering and working towards IT best practice processes and procedures
Ø Delivering a positive experience for our customers through product knowledge and attention to detail.
Candidate Requirements:
· Relevant 3rd Level Qualification ideal with 3+ years’ on the job experience in a similar role within a busy Helpdesk environment
· Citrix Certified Administrator CCA CCIA is desirable
· Experience working within Citrix XenApp 5.0, 6.0, 6.5 and 7.X
· Netscaler 10 Access Gateway Enterprise
· Good understanding of networking solutions, TCP/IP, LAN,WAN
· Good knowledge and experience of Windows 7/ Windows 8, Windows Server 2008R2/2012R2
· Solid foundation understanding of Active Directory (GPO)
· Comfortable working across a multi-disciplined IT environment
· A confident and self-motivated team player
· Excellent people skills
· Excellent planning skills
· Flexible can do attitude, with a positive customer focus
· Willingness to undergo training on new technologies and stay up to date with qualification requirements within capacity of carrying out their duties.
Contact Details: Please send CV’s Attention of Tom or Steve via this website.
