Microsoft Dynamics CRM Support Specialist

My client is a well know Public Service body. They are currently looking to hire a Microsoft Dynamics CRM Support Specialist. This is a day rate contract with an initial duration of 6 months but the potential to be a rolling contract.

Requirements:
Considerable experience in supporting a MS Dynamics CRM environment.
Experience across multiple versions e.g V4, 2011, 2013 a distinct advantage
Quick learner – ability to take on board complexity of system functionality and breath of business process systemised in a short timeframe
Previously working at a Level 2/Level 3 support or development role a distinct advantage.
Good basic SQL skills
Very familiar with Advanced Finds, Queries, Mail merges etc within a Dynamics CRM environment
Practical knowledge of working with maintenance and patch releases with 3rd party CRM developers including release cycles and prioritisation of functionality therein
Very au fait with release and change management of new functionality and associated documentation sets and processes
Strong UAT skills in composing test packs and scripts and performing same
Familiar with supporting eCommerce portals – online payments
Ideally exposure to using and supporting MS CRM in a virtualised Citrix environment,
Ideally exposure to using and supporting SSRS reports (SQL Server Reporting Services)
Self starter – able to make decisions on own initiative
Good communicator to all stake holders – users, outsourced user base, 3rd parties, IT vendors and senior management
Excellent written skills – preparing reports; test plans; system documentation

To apply please send CV’s to Donal Holly d.holly@ brightwater.ie today for immediate consideration.

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