IT FIELD SERVICE ENGINEER:
Microsoft Exchange 2003/2007/2010/2013 configuration and administration experience is mandatory. Live project experience with Server Consolidation & Virtualisation using Microsoft Hyper-V Server 2012, Hyper-V Replica and Microsoft Virtual Desktop Infrastructure (VDI) will be a distinct advantage.
The successful Candidate will carry-out upgrade/virtualisation projects & support our contracted customers network infrastructure systems and servers, including:
• Server & Client Virtualisation (Win 2012 Hyper-V Server, HyperV Replica & Microsoft Virtual Desktop Infrastructure (VDI) • Active Directory • Microsoft Exchange 2003/2007/2010/2013 configuration and administration • Group Policy configuration and maintenance, • Data network device configuration and maintenance (switches, routers), • Management of file, database and application servers, • Enterprise level security systems (antivirus, email gateway, web gateway) • Management & support for Desktops/Workstations/laptops/PDA’s/printers • Various bespoke applications.
Candidates will have the ability to troubleshoot, prioritise issues and work under pressure. Maintaining established procedures and standards are a key requirement for this position. Candidates will also be required to draft system configuration documentation where appropriate and ensure that the Client’s ICT knowledgebase is maintained. A full list of responsibilities and requirements is outlined below. The successful candidate will join a team that supports approx. 70 sites throughout the country with circa 2000 users.
The main responsibilities of this position are:
Ensure availability of network services for end-users & resolve any network issues or user problems involving:
Windows 2003/2008/2012, Windows SBS 2003 to 2011, Active Directory, Group Policy, DNS, DHCP, Exchange 2003/2007/2010/2013, Outlook Web Access, VMware, HyperV, SAN infrastructure, Terminal Services, SSL VPN and remote access systems.
Pro-active innovation and troubleshoot and resolve critical incidents across the network, determining root cause where possible. Network systems monitoring, maintenance, administration and upgrades Small Projects – leading and driving to a successful conclusion within the required timeframe, including drafting all relevant project management documentation
Development and implementation of security policies Define and document network solutions and operating procedures Ensuring that change management and network policies & procedures are adhered to Alerting Network Team members of anything that could be considered as a breach of policy, potential security risk or inappropriate use by end-users.
Ensuring adequate documentation is completed where appropriate after every task.
Escalate issues to third party providers, where appropriate and monitor and manage the resolution of such escalations.
Ensuring tidiness and safety standards are maintained in server and comms rooms.
The key requirements being sought in the candidates for this position are:
• Fluent spoken and written English
• Full clean driver’s license
• At least 3 years hands-on experience in a Network Support Administrator role, including the following areas: Excellent TCP/IP skills Excellent working knowledge of critical Network Services (Active Directory, Group Policy, DNS, DHCP, HTTP/S, FTP) Windows Server 2003/2008/2012, Windows SBS 2003-2011 Desktop administration - Windows XP to Windows 8 Microsoft Exchange 2003/2007/2010/2013 configuration and administration.
• Remote access technologies, network access control, security and connectivity issues.
• Excellent working knowledge of configuration of production virtual-machine environments.
• Excellent working knowledge of enterprise level security technologies (firewalls, web proxies, email gateways).
• Proven ability to diagnose and troubleshoot network-related issues in a time-critical and pressured environment.
• Configuration and management of SAN technologies in a production environment A customer-focused approach to service delivery.
• Experience of dealing with workloads via call-logging systems Experience of implementation of Project Management methodologies.
• Excellent oral and written communication, and documentation skills.
• Teamwork skills and a positive attitude are essential.
• Flexibility, self-motivation, drive, initiative and ability to work under pressure
Additional desired characteristics being sought in the candidates for this position include:
• Network+/CCNA/MCSA/MCSE/Security+ or equivalent certification
• MS Sharepoint administration experience Unix or Linux administration experience.
• Configuration and management of enterprise level backup systems.
• Configuration and management of enterprise level firewalls.
• Cisco or Citrix experience/exposure/certifications
We do not require the assistance of recruiters for this role, thanks.
