New Relic
Technical Support Engineer
Dublin, Ireland

Are you ready to be a key player in our SaaS company, one that is setting the standard for technical innovation and customer growth?

New Relic delivers full-service App Performance Management (APM) as SaaS. We work with a broad range of Java, .Net, Ruby, Python, PHP, Node, and Mobile app developers – from startups to global Fortune 500 enterprise companies.

Yes, it is a great product and is incredibly easy to use. However, with customer sites sending us more bits per second than the whole world sends Twitter, and with an agile product that we constantly improve . . . New Relic customers do sometimes need help from Support. 

We are looking for the right person to join our Support team. You will work closely with other engineers to creatively and relentlessly solve customer problems. You will use your insight and imagination to help us identify reoccurring or systematic problems and suggest ways we might address them.

In addition to technical support experience, we are looking for people who can demonstrate expert troubleshooting skills, have broad experience with web technologies and who are competent with one or more of the following development frameworks: Java, .Net, PHP, Ruby, Python, & Node.

We are looking for a unique individual -- someone who . . .

•    Loves delighting people -- even customers who are having a bad day
•    Has a track record of providing superior software support via email, phone and chat
•    Has an infectiously positive attitude and sees possibilities rather than obstacles
•    Wants to be an integral part of a world-class support organization
•    Can get creative when the answer is not obvious
•    Is technically competent and curious about new software technology. (You might install Microsoft CTPs, dabble in Rails, play with Azure Cloud Services, spin up VMs, or geek out in other ways)
•    Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)
•    Collaborates easily across teams or disciplines to solve problems 
•    Can work a flexible schedule in a 24/7/365 support environment

This is not your average support team. We are highly collaborative and support one another in everything we do. We are growing, constantly improving, and setting higher goals

A little about us:

New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications. 

New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

This position is in our Dublin office, in a vibrant tech community and a city with a great quality of life. We offer a fantastic work environment, competitive compensation, stock options, and great benefits. 

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!

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