Hudson IT & Telecoms are seeking a Service Desk Expert for a permanent role based in Dublin City.

The SD Expert is responsible for the support of network solutions. These network solutions provide VPN and associated routing, firewalling and authentication services via a cloud-hosted, software-as-a-service (SaaS) platform.

The candidate should be familiar with network terminology, configuration of routers and have comprehensive experience with mobile devices and mobile technologies. Salary negotiable based on experience.

Responsibilities:

* Involvement in Global projects providing cellular network solutions to global carriers and customers
* Providing technical assistance to Corporate customers on products
* Provide pre-sales support to determine appropriate solutions
* Participate in and contribute to a dynamic team in an exciting environment
* Create knowledge base articles and white papers to help increase customer awareness of complex support issues
* Perform problem analysis
* Identifying and clearly documenting issues requiring escalation, for complex problem resolution and/or product life cycle management
* Promote a team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the organization
* There are also annual performance bonuses for the right candidate
* The successful candidate will be required to work two shifts:
Day shift 9.00-5.00

Evening shift of 5.00pm - 1.00am (every 3rd week)

Requirements:

* 3 years' experience in a professional Network and/or IT Operations support role
* CCNA/CCNP Level (Routing and Switching, Security, Wireless)
* Pre-sales or post-sales support experience
* Experience in providing phone-based technical support
* Network Knowledge essential e.g. TCPIP v4 routing/port forwarding/router configuration
* Excellent knowledge using network tools e.g. Wireshark, Packet Tracer, Command Prompt
* Excellent interpersonal and communication skills (written and verbal)
* Excellent organizational and prioritization skills
* Ability to work well under pressure, multi-task and meet deadlines
* Ability to work well both independently and in a team environment
* Ability and flexibility to perform all other job-related and ad-hoc duties as required

For more information on this and other IT roles please send your cv to aileen.hallahan@jobs.hudson.com

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. Please note you will receive an automated response advising you that we have received your CV.

CONTACT INFORMATION

Hallahan, Aileen
353 1 256 8718
Hudson
Level 2, 10 Lower Mount Street
Dublin
Ireland

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