Hudson IT & Telecoms are seeking a Fulfilment Team Leader for a permanent role based in Wexford.

To support and provide positive leadership to the Fulfilment team in Wexford, enabling the team to provide accurate and timely fulfilment of orders to Equifax internal and external customers.

Essential Job Functions

Workflow management

* Manage work distribution tools to ensure SLA's are met

* Be on top of and understand performance of the team at all times

* Predict workload trends (mix and profile) and ensure staffing and skill levels are set appropriately

People management

* Develop skills and abilities of individuals within the team

* Resolution of staff queries

* Develop staff through coaching, performance reviews, identifying training needs and ensuring required training takes place in a timely manner.

Resource management

* Ensure all support & training materials are accurate and up to date.

* Induction process

Problem management

* Understands customer requirements and makes recommendations that best support their needs

* Works efficiently and effectively with colleagues and all Equifax teams across the business to resolve client issues

Process Management

* Identify and implement process improvements

Deputise for Manager

* Stand in for Fulfilment Operations Manager in the management of staff, technology and processes to ensure all Service Level Agreements are fulfilled

* Build effective relationships with other key managers & teams

Knowledge Areas

Data knowledge

* General knowledge of all Equifax data and products

* General knowledge of all Equifax delivery mechanisms

* Excellent knowledge of Equifax internal systems

* Basic understanding of latest compliance / regulatory requirements

* Knowledge of Equifax internal problem reporting & resolution processes

Programming

* Good knowledge of programming languages, SAS, SQL and Visual Basic

Tools

* Excellent knowledge of MS Office

Professional Competancies

Planning & Organising

* Can orchestrate multiple activities at once to accomplish a goal

* Directs the work of others who report into them

* Balances multiple priorities and multiple clients

* Strong organizational skills and proven ability to handle multiple tasks / priorities

* Ability to work under pressure while delivering high quality work to tight deadlines

Problem Solving

* Understands customer requirements and makes recommendations that best support their needs

* Works efficiently and effectively with colleagues and all Equifax teams across the business to resolve client issues

Communicates Effectively

* Builds consensus within formal and informal settings

* Professional presentation in both written and oral communication.

* Excellent communications skills, both verbal and written

* Ability to manage internal and external customer expectations in the delivery of service

Manages Relationships

* Strong people management skills

* Anticipates stakeholder requirements, upcoming needs and pro-actively manages concerns

* Works in a professional manner with internal and external stakeholders

* Maintains contact with key stakeholders to ensure they are kept up to date with status

* Follows up with customer and key stakeholders during and after the delivery of services to ensure their needs have been met

Team Working

* Motivates people to give their best

* Proactively offers support to colleagues in team and in other business groups.

* Promotes good working relationships

* Seen as a positive influence and acts corporately for greater collective success

Learning on the Fly

* Learns quickly when facing new problems - a relentless and versatile learner

* Analyzes both successes and failure for clues to improvement

* Experiments and tries unconventional approaches to find solutions

* Enjoys the challenge of unfamiliar tasks

* Quickly grasps the essence and the underlying structure of anything

Leadership

* Effectively lead the team of Fulfilment Analysts towards deliverables

* Understands and demonstrates a range of leadership and management styles that help create a high performing culture

* Adapts communication style as appropriate to take account of others' preferences

* Resilient and demonstrate confidence in extremely challenging circumstances

* Communicate with team openly about performance problems

Experience Requirements

* Proven ability in managing people

* Ability to manage a diverse workload

* Ideally has knowledge of consumer, commercial and marketing data

* Education required: preferably degree level

For more information on this and other IT roles please send your cv to aileen.hallahan@jobs.hudson.com

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. Please note you will receive an automated response advising you that we have received your CV.

CONTACT INFORMATION

Hallahan, Aileen
353 1 256 8718
Hudson
Level 2, 10 Lower Mount Street
Dublin
Ireland

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