Our client is a world leader in the provision of software for thin client and remote access solutions. Position Summary: This role will involve liaising with the end user customers as well as our client's sales department in order to manage and promote support services and ensure a high level of customer satisfaction. Primary Duties & Responsibilities: Account Management · Non technical point of contact for support customers in the Southern European region · Responsible for customer retention and management of entire renewal process from quoting to recognizing an order · Administering new service contracts · Regular, proactive engagement with customer base: information on events, trainings, newsletters, feedback · Maintaining correct customer details in the database Supporting the Sales Department · Working with the Sales Department on contract renewals and maintaining a high renewal rate · Promoting new support opportunities · Providing expertise on support contract and procedures remotely or onsite during travel to the assigned region · Supporting marketing initiatives in the assigned region Project Work · Involvement in different team- or department- projects as required Qualifications & Requirements: Preferable Third Level qualification in Business Administration, Marketing or equivalent experience 2 to 3 years experience preferable in a Sales supporting role Strong PC desktop tools Excellent verbal/ written communications and customer service skills Strong presentation skills
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