Job Details

Support Account Manager (French Speaking)-Dublin

Our client is a world leader in the provision of software for thin client and remote access solutions.


Position Summary:

This role will involve liaising with the end user customers as well as our client's sales department in order to manage and promote support services and ensure a high level of customer satisfaction.


Primary Duties & Responsibilities:


Account Management
· Non technical point of contact for support customers in the Southern European region
· Responsible for customer retention and management of entire renewal process from quoting to recognizing an order
· Administering new service contracts
· Regular, proactive engagement with customer base: information on events, trainings, newsletters, feedback
· Maintaining correct customer details in the database


Supporting the Sales Department
· Working with the Sales Department on contract renewals and maintaining a high renewal rate
· Promoting new support opportunities
· Providing expertise on support contract and procedures remotely or onsite during travel to the assigned region
· Supporting marketing initiatives in the assigned region

Project Work
· Involvement in different team- or department- projects as required

Qualifications & Requirements:

Preferable Third Level qualification in Business Administration, Marketing or equivalent experience
2 to 3 years experience preferable in a Sales supporting role
Strong PC desktop tools
Excellent verbal/ written communications and customer service skills
Strong presentation skills

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